Policies - RUSTIC BAMBU GARDEN

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Our Properties

1. PRIVACY & DATA PROTECTION POLICY

In compliance with the Data Protection Act, 2019 (Republic of Kenya).

1.1. Data Collection:

We collect personal data that is necessary for your reservation and legal compliance. This includes your Name, National ID/Passport Number, Phone Number (for M-Pesa transactions), and email address.

1.2. Use of Data:

Your data is used strictly for:

Processing bookings and payments.
Security vetting (as required by Kenyan law for hospitality establishments).
Communication regarding your stay.
We do not share your personal details with third-party advertisers.

1.3. M-Pesa & Financial Data:

We do not store full credit card details or M-Pesa PINs. Transaction records are kept securely for accounting and tax purposes only (Kenya Revenue Authority compliance).

1.4. Media & Photography:

Guest Privacy: We respect your privacy. Staff will not take photographs of guests without explicit verbal consent.
CCTV: For your safety, public areas (Reception, Gates, Corridors) are monitored by CCTV. Footage is retained for 30 days and only accessed by authorized security personnel or law enforcement if required.

2. CHILD SAFETY & PROTECTION POLICY

Rustic Bambu Garden is committed to the safety of all children in accordance with the Children’s Act of Kenya.

2.1. Zero Tolerance:

We maintain a zero-tolerance policy towards child abuse, exploitation, or harassment. Any suspicious behavior regarding minors will be immediately reported to the local authorities (Police/Children’s Department).

2.2. Unaccompanied Minors:

We do not accept bookings for unaccompanied minors (under 18 years) unless authorized in writing by a parent or legal guardian with accompanying copies of the guardian’s ID.
Staff are trained to verify the relationship between adults and minors upon check-in if deemed necessary for safety.

2.3. Supervision:

Parents/Guardians are responsible for the supervision of their children at all times, especially near the gardens, parking areas, or water features.

3. ENVIRONMENTAL & SUSTAINABILITY POLICY

As a "Garden" resort, we strive to protect the natural beauty of Narok.

3.1. Water Conservation:

Water is a precious resource in our region.

Towel Reuse: Towels left on the rack will be left for reuse. Towels left on the floor will be changed.
Please turn off taps while brushing teeth or shaving.

3.2. Energy Conservation:

Please switch off all lights, TVs, and fans/AC when leaving your room.
We utilize energy-saving bulbs and solar water heating where possible.

3.3. Waste Management:

Please use the provided bins. Do not litter in the gardens.
We separate organic waste (food scraps) for composting/animal feed. Please do not mix plastics with food waste if separate bins are provided.

3.4. Wildlife:

Our gardens may host birds and small animals. Please do not feed or disturb the wildlife.

4. ALCOHOL & SUBSTANCE POLICY

In compliance with NACADA regulations.

4.1. Legal Drinking Age:

Alcohol will not be sold or served to anyone under the age of 18 years. Staff reserve the right to request ID verification at the bar.

4.2. Responsible Service:

We reserve the right to refuse service to any guest who appears visibly intoxicated.

4.3. Smoking:

Smoking (including e-cigarettes/vapes) is legally prohibited in all public indoor areas and guest rooms.
Please use the designated Smoking Zone in the garden.

5. FOOD SAFETY & DIETARY POLICY

5.1. Allergens:

Our kitchen handles nuts, dairy, wheat, and other allergens. If you have a severe allergy, you must inform the Chef or Manager upon arrival. While we take precautions, we cannot guarantee zero cross-contamination.

5.2. Outside Food:

To ensure food safety standards, outside food is generally not permitted. If you have a special requirement (e.g., a birthday cake or baby food), please clear it with the Restaurant Manager first. A "plating fee" may apply.

6. LOST & FOUND POLICY

6.1. Reporting:

Please report lost items to Reception immediately.

6.2. Retention Period:

Valuables (Electronics, Jewelry, Cash): Handed over to management and kept in the safe for 6 months. If unclaimed, they may be donated or handed to police.
Clothing/Shoes: Kept for 3 months.
Perishables/Toiletries: Disposed of immediately for hygiene reasons.

6.3. Return of Items:

If you leave an item behind, we can arrange for it to be sent to you via courier (e.g., G4S, Wells Fargo) at your expense.

7. MEDICAL & EMERGENCY POLICY

7.1. First Aid:

A basic First Aid kit is available at the Reception Desk.

7.2. Medical Emergencies:

In the event of a serious medical emergency, we will contact the nearest hospital or ambulance service (e.g., Red Cross/County Ambulance) on your behalf. All medical costs are the responsibility of the guest.

7.3. Disclaimer:

The establishment is not a medical facility. Staff can assist in calling for help but are not authorized to administer medication or advanced medical care.